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Dear Sir or Madam: I am writing this letter to let you know of the observations I was able to make on Maple Court at Sycamore Manor from a visit I made recently to see my mother, Ida Gottshall. My mother has been a resident of Maple Court for several years now. During this time the people who have worked in that unit have been just wonderful. I can not put into words the many times they have been so helpful and so understanding. I live in Florida and must rely on what my sister tells me about my mom. When I call Maple Court, everyone I speak with has been sympathetic to my needing news of my mother. They are able to fill me in on what she does every day and the progress of her illness. I just wanted to let you know that I feel you have wonderful people taking care of your patients. I was over every other day the first two of September to help feed and take care of my mom. Tara is so efficient in her duties and runs that area with ease and compassion. The patients trust her and love her. My mother had a particularly bad day the last time I was out to say goodbye. I have never seen her this way and everyone on staff came to me with open arms to help me through the emotional reality of me maybe never seeing my mother again (something I go through every trip to Pennsylvania). As I was crying and feeling so low, they all came to me and hugged me and all had soothing words to comfort me. One of the staff offered to make me a cup of tea that I could share with my mother. That meant so much to me! During the lunchtime when it takes so long to feed my mother her lunch, I was able to observe other staff members and the compassionate way they treat the patients of Maple Court. The patients are treated with respect and they are hugged and touched a lot to calm them. When it was time for me to leave, I was crying so hard as Margaret came into the unit. She went straight to my mother and put her arms around her to say hello. I felt the love in her heart as she spoke to my mom. Then Margaret came to me and hugged me as I cried. She told me of my mom's nighttime habits and how she took care of her during the time she was with her. It meant so much to me! Whatever you teach them at Sycamore is working! The women at Maple Court are the most compassionate and loving people I have ever met and I wanted you to know that I feel my mother is in the best place she could ever be in. As a banker in Florida and the job that I do, I have the opportunity to visit many nursing homes. I am telling you that they all leave a lot to be desired. But, Sycamore is the exception. I thank God every day we found your home for my mother. I know she is in good hands with the Angels of Maple Court. I just felt you had to know about the wonderful people you have working for you. Very truly your, Mrs. Jeanne Power Back to Top |
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